课程大纲

* Demonstrating proficiency in the use of public speaking and questioning techniques in training sessions

* Creating positive group dynamics right from the start, encouraging the group’s desire to learn

* Using any presentation technique

* Adapting to participants’ different learning styles

* Using training documents and materials

1. Starting the training properly

* Starting the training

* The trainees’ five questions

* Participants’ presentation techniques

2. Placing participants in a learning situation

* How do adults learn

* The four keys to real learning: theCEGOS Wayof Learning

3. Varying your leadership and facilitation techniques

* Fourteen presentation techniques

* Choosing flexible techniques

* Using teaching assistants

4. Leading a training sequence

* Beginning and ending a session

* Communicating effectively with the group

* Time management for trainers

5. Leading a blended-learning session

* Fundamental concepts

* Consequences for the trainer

6. Managing difficult training situations

* Positioning yourself appropriately with the group

* Using the 4S rule to build positive relationships

* Introducing new sessions when there is resistance to the content

* Responding appropriately to participants’ individual behaviours

* Anticipating to prevent difficult situations